Technical Issues and Troubleshooting

Category: Technical Issues
Last Updated: October 14, 2025

Quiz Not Loading

Common Causes and Solutions

Browser Issues:

• Clear your browser cache and cookies
• Disable browser extensions temporarily
• Try a different browser (Chrome, Firefox, Safari, Edge)
• Update your browser to the latest version
• Disable ad blockers temporarily

Internet Connection:

• Check your internet connection - try loading other websites
• Try a different network (mobile hotspot, different WiFi)
• Restart your router if connection is slow
• Check for network restrictions (work/school networks)

Device Issues:

• Restart your device completely
• Close other applications to free up memory
• Update your operating system if available
• Try a different device (phone, tablet, computer)

Step-by-Step Troubleshooting

1. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
2. Clear browser cache and cookies
3. Disable browser extensions one by one
4. Try incognito/private browsing mode
5. Test on a different device or browser

Results Not Displaying

What to Do If Results Don't Show

Immediate Actions:

• Wait 30 seconds - results may take a moment to load
• Refresh the page and check again
• Check your internet connection is stable
• Try a different browser or device

If Results Still Don't Appear:

• Take the assessment again - your previous answers may not have saved
• Complete all questions in one session
• Don't close the browser until you see results
• Contact support if the issue persists

Common Causes

• Incomplete assessment - all questions must be answered
• Browser timeout - session may have expired
• JavaScript disabled - required for the assessment to work
• Network interruption during submission

Email Delivery Problems

If You Don't Receive Your Certificate Email

Check These First:

• Spam/junk folder - emails often end up here
• Promotions tab (Gmail) - check all email tabs
• Email filters - may be blocking our emails
• Correct email address - verify you entered it correctly

Common Solutions:

• Add our email to contacts - support@futureiq.com
• Whitelist our domain - futureiq.com
• Check email settings - ensure emails aren't being blocked
• Try a different email address if available

Email Delivery Timeline

• Immediate delivery - should arrive within 5 minutes
• Check spam folder if not received within 10 minutes
• Contact support if not received within 1 hour
• Provide your email address when contacting support

Mobile Compatibility

Mobile Device Issues

Smartphone/Tablet Problems:

• Update your mobile browser to the latest version
• Clear browser cache and cookies
• Restart your device completely
• Check available storage space on your device
• Try a different mobile browser (Chrome, Safari, Firefox)

Mobile-Specific Solutions:

• Use landscape mode for better viewing
• Zoom in/out as needed for readability
• Close other apps to free up memory
• Connect to WiFi instead of mobile data if possible

Mobile Optimization Tips

• Use a stable internet connection
• Keep your device charged during the assessment
• Don't switch between apps while taking the quiz
• Complete in one session for best results

Browser Compatibility

Supported Browsers

Recommended Browsers:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)

Browser Requirements:

• JavaScript enabled - required for the assessment
• Cookies enabled - for session management
• Pop-ups allowed - for results display
• Modern browser - avoid very old versions

Browser Settings to Check

• JavaScript enabled in browser settings
• Cookies allowed for our website
• Pop-ups enabled for results page
• Security settings not blocking our site
• Ad blockers disabled temporarily

Performance Issues

Slow Loading or Freezing

Quick Fixes:

• Close other browser tabs to free up memory
• Restart your browser completely
• Check your internet speed - try speedtest.net
• Disable browser extensions temporarily
• Clear browser cache and cookies

System Requirements:

• Stable internet connection (minimum 1 Mbps)
• Sufficient device memory (close other applications)
• Updated browser (within 2 years)
• JavaScript enabled in browser settings

When to Contact Support

• Persistent loading issues after trying all solutions
• Error messages that don't resolve
• Results not displaying after completing assessment
• Email not received after 1 hour
• Any other technical problems not covered here

Security and Privacy

Your Data Security

• All data is encrypted during transmission
• No personal information is stored permanently
• Assessment responses are anonymous
• Results are private unless you choose to share
• Secure payment processing through Stripe

Privacy Protection

• No tracking cookies for advertising
• Minimal data collection - only what's necessary
• No sharing with third parties without consent
• Secure data storage with industry-standard encryption
• Regular security updates to protect your information

Getting Additional Help

When to Contact Support

• Technical issues persist after trying solutions
• Assessment won't load on any device/browser
• Results not displaying after completion
• Email delivery problems not resolved
• Payment or subscription issues

How to Contact Support

• Email: support@futureiq.com
• Subject line: Include "Technical Issue" for faster response
• Include details: Browser, device, error messages
• Response time: Within 24 hours
• Best times: Business hours for fastest response

Information to Include

• Your email address (if you provided one)
• Browser and version you're using
• Device type (computer, phone, tablet)
• Operating system (Windows, Mac, iOS, Android)
• Specific error messages you're seeing
• Steps you've already tried

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Still having technical issues? Contact our support team at support@futureiq.com and we'll help you get back on track.